1. Free Demo Sessions

Demo sessions are free of cost and there is no refund under any circumstances as client does not pay for a demo’s session.

2. Monthly Packages

Clients are eligible for refund based on the following criteria:

• Refund requested within 7 days from the date of purchase made.
• Not more than 25% sessions have been availed.

Final settlement amount/refund is calculated based on the number of sessions attended by the student as per the agreed hourly rates.

3. Long-Term Packages

A student may/may not be eligible for a discount on packages if:

• Cancellation of package made before a specific period
• The cost of completed sessions will be deducted from the final refund amount.
• The remaining balance after all deductions is refunded within 7-10 business days.

5. IT Issues

Compensatory classes will be provided by HTO in case of any platform specific issues arising from company’s end.

6. Processing Time

The turnaround time for refund is 10-12 days.

📩 Refund Requests

Email us: support@homeschooltutoronline.com with the student name and package & we will get back to you.